Fight Right

I was recently asked how to differentiate between valuable disruptive conflict and negative conflict. There are two simple measures.

1. Is it making your answers better? Valuable disruptive conflict encourages participation in order to improve the final answers. These conflicts lead to better, more informed, more clearly and widely understood, more value creating answers.

2. Is it making your people better? While they may not always enjoy the conflict itself, it should leave them feeling better overall. Valuable disruptive conflict leads to more people feeling they’ve been heard, more buy-in to decisions, higher engagement and morale, and better informed people.

So ask these two questions to see if you are fighting your fight right.


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